Policies

Our policies are designed to ensure the best outcomes for our dogs, our recipients, and our community.

Waitlist Policy

Application Review

All applications are reviewed by our placement team within 30 days of submission. Incomplete applications will be returned for completion before review.

Waitlist Placement

Approved applicants are placed on our waitlist in order of application approval date. Waitlist times vary by program and typically range from 12 to 36 months.

Annual Check-Ins

Applicants on the waitlist are contacted annually to confirm continued interest and update any changes in their medical or living situation.

Waitlist Removal

Applicants who do not respond to two consecutive annual check-ins, or who no longer meet eligibility requirements, may be removed from the waitlist.

Placement Policy

No Cost to Recipients

All service dogs are placed at absolutely no cost to the recipient. New Horizon Canines covers all costs of breeding, raising, training, and placing each dog.

Team Training Requirement

All recipients must complete a mandatory two-week team training program before taking their dog home. Travel and accommodation assistance is available for those who need it.

Ongoing Support

New Horizon Canines provides lifetime support to every placed team. This includes follow-up training, veterinary guidance, and a dedicated support line.

Dog Ownership

Recipients do not own their service dog outright. New Horizon Canines retains ownership and may reclaim the dog if the placement is not working or if the dog's welfare is at risk.

Fundraising Policy

Authorized Fundraising

Individuals wishing to fundraise on behalf of New Horizon Canines must receive written authorization from our development office before beginning any fundraising activity.

Use of Name and Logo

Our name, logo, and branding may not be used in any fundraising materials without prior written approval. Unauthorized use may result in legal action.

Fund Disbursement

All funds raised on behalf of New Horizon Canines must be remitted to our organization within 30 days of the conclusion of the fundraising activity.

Recommended Resources

Assistance Dogs International (ADI)

ADI is the leading accreditation body for assistance dog organizations. Visit assistancedogsinternational.org for standards, resources, and a directory of accredited programs.

Americans with Disabilities Act (ADA)

The ADA provides legal protections for service dog handlers in public places. Visit ada.gov for the full text of the law and guidance on service animal rights.

International Association of Assistance Dog Partners (IAADP)

IAADP is a nonprofit organization representing people partnered with guide, hearing, and service dogs. Visit iaadp.org for advocacy resources and partner support.

Questions About Our Policies?

Our team is happy to answer any questions about our policies, application process, or programs.